Welcome to Apontikana.com’s Help & Support.

Here you can find answers to our most frequently asked questions and learn about Apontikana.com, how to use it, how to stay safe and get in touch with us.

FAQ

1. How do I post an ad?

Posting an ad on Apontikana.com is quick and easy! Simply click the Pink Post Your Ad button and follow the instructions.

If you are not already logged in, you will need to log in as the first step of posting your ad.

Your ad will go live once it has been reviewed.

2. How do I delete my ad?

To delete an ad, please go to My ad’s page and click on the “Delete icon” option.

Tip: you can find your ad easily by logging in to your account and visit  “My ads” page!

3. How do I edit my ad?

To edit an ad, please go to My ad’s page and click on the “Edit icon” option.

Tip: you can find your ad easily by logging in to your account and visit  “My ads” page!

4. How do I set a new password on Apontikana.com?

To set a new Apontikana.com password, please log in to your account, go to the “Password Option”

If you have forgotten your Apontikana.com password, you can:

  • go to the log-in page and click on the “Forgot your password?” link
  • go to one of your ads, click on “Edit ad” or “Delete ad”, and click on the “Password?” link.
5. How long do ads stay on Apontikana.com?
Ads appear for 60 days, unless you delete them earlier.
6. I posted an ad but can’t find it. What’s wrong?
Tip: you can keep track of your ads easily by logging in to your account and visiting your “My ads” page!
Your ad may not be live due to one of the following reasons:
• It is still under review – this will show on your “My Ads” page.
• It may have it violated our posting rules – if your ad needs to be edited before it can be published, this will show on your “My Ads” page.
• You have used up your free ad allowanceIf you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.
7. Why has my ad been rejected?

All of the ads are manually reviewed – if your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email.
8. I’m getting contacted about an ad I didn’t post. Can you help me?

Of course. Please “Contact us” and we will help you right away.
9. I haven’t received any responses to my ad. What’s wrong?

If you are not receiving responses to our ads, we recommend taking a look at our tips on how to sell fast.
10. How does Apontikana.com make money?

Apontikana.com offers paid features and services that help people promote their ads, facilitate the sales of advertised items, and give businesses a bigger online presence.These currently include ad promotions and Membership Pack.

11. What are the rules for posting on Apontikana.com?

We don’t allow ads that contain:

  • an item or service that is illegal in Bangladesh
  • an item or service that is not located in Bangladesh
  • an invalid phone number or email address
  • an unrealistic offer
  • offensive language
  • offensive pictures
  • text in the title or description that is not related to the advertised item or service
  • pictures that do not match or clearly show the advertised item or service
  • a non-specific item or service, e.g. a description of a company in general terms
  • a URL link that is not relevant to the advertised item or service
  • offers and requests for items or services in the same ad
  • the same content as another live ad, or the same content as another ad that was posted within the last 48 hours
  • multiple items in the same ad
  • “work from home” jobs
12. How do I sign up for a user account on Apontikana.com?

Signing up for an account on Apontikana.com is quick, easy and completely free! To sign up on Apontikana.com, please click to “Log in” and follow the instructions. You can sign up with an email address.

Once you have signed up, a link will be sent to your email with instructions on your email address.

13. How do I log in and log out of my account?

To log in to your account, simply click “Log in” and enter your email and Apontikana.com password.

To log out of your account, simply click the “Log out icon” at the top “Right Corner”.

14. How do I change my account details?

To change the details on your account, log in to your account and go to “My Profile” page.
15. Why can’t I log in to my account?

If you are having trouble logging in to your account, please check that you have:

If you are still having trouble accessing your account, please contact us.

16. What is my free posting allowance?

Every month, you can post up to a set number of items for free on Apontikana.com. Once you have used up this free ad allowance for the month, you can either set up a Membership in order to post more ads, or wait until the first day of the next month when your free ad allowance gets reset.

Paid products and services Q&A

1. What is “Top Ad”?

To learn all about Top Ads, please contact us.
2. Why is my ad not showing as a Top Ad?

If you don’t see your Top Ad right away, it means that there are more Top Ads available than there are number of Top Ad spots. In this case, each Top Ad is given an equal chance of being displayed.

To see your Top Ad in action, you can try the following:

  • Go to the category and location that you posted the ad in and select any relevant filters.
  • Click through to the next few pages, or refresh your page to browse different Top Ads.

Additional Q&A

 How do I write in Bangla?

If you don’t have a built-in Bangla keyboard, there are a few methods you can use to type in Bangla: